What is a Pre-order?
Pre-orders are advance purchases made on new items that are scheduled to be shipped at a future date. They are a great way to guarantee that an item will not be sold out upon arrival to our website. Each collection or item available for pre-order will have its own TAT(Turn Around Time). These dates are not guaranteed, but we will do our best to update our site and Facebook VIP group with any changes.
All sales on Pre-Orders are final. Once an order has been placed, it can not be cancelled, refunded, or modified. However if you wish to exchange your item(s) for one that is in stock or scheduled to arrive sooner you may so. Alternatively, a store credit will be issued for 6 month use on our website.
Please note that TAT's are ESTIMATED and are not guaranteed. There may be factory and/or shipping delays that are outside of our control. Our manufactured items come from China, so we are also at the mercy of customs.
Ellie K's Closet can not be held liable for any unforeseen delays on Pre-Ordered Items. Please select sizing appropriately based on the estimated TAT as we can not always change sizing once an order has been placed.
If a Pre-order exceeds the estimated TAT by more than 30 business days, refunds will be given, if requested, back to the original form of payment.